Terms and conditions

1. Using Chatmio

By creating an account or using Chatmio after being given these terms, you agree to them to the extent permitted by law. You must meet local age and capacity requirements; under-13s may not use Chatmio independently. Where required, a parent or guardian must authorise use. Keep your sign-in secure, provide accurate information and tell us about unauthorised access. If you use Chatmio for an organisation, you must have authority to act for it.

2. Your content and acceptable use

You retain your rights in your content. You grant us only the rights needed to store, process and transmit it to provide and improve the service consistently with the privacy policy. You must have permission to share content and personal data. Do not use Chatmio unlawfully, infringe rights, harass others, distribute malware, bypass security or abuse the service. Other people in a shared space can access and retain what you share with them.

3. What is an alias?

An alias is a substitute label we use instead of real details when communicating with AI. For example, our server will automatically replace [email protected] with email_a7f3…@example.invalid before sending text (the example is shortened). This is not a working mailbox, and we do not send email to that address.

If AI uses this alias in its reply, our server converts it back to [email protected]. Similarly, we automatically replace the name “John Smith” with “James Brown”. We do not send the mapping between real details and aliases to the AI provider. Aliases reduce the disclosure of direct identifiers but do not guarantee complete anonymity.

4. AI, reminders and external actions

AI-generated answers can be inaccurate, incomplete or inappropriate. Check important outputs and proposed messages, purchases, calendar entries and other actions before relying on or approving them. Chatmio is not a substitute for professional medical, legal or financial advice, an emergency service or a safety-critical reminder system. Delivery can fail or be delayed. You remain responsible for your decisions and authorised actions, without limiting responsibility that the law places on us.

Before sending related context to an AI provider, we automatically replace recognized email addresses and known user profile names with aliases. This measure does not change content access permissions or approval requirements for external actions and does not guarantee complete anonymity. Automatic processing may incorrectly recognize or restore a name or address. Check the recipient and content before approving a message or another external action.

5. Purchases, credits and subscriptions

The purchase screen identifies the price, currency, taxes, product and any renewal terms before you buy. Apple App Store or Google Play processes in-app purchases under its applicable payment rules. Purchased usage credits are consumed by service use as described in the app; they are not money or transferable stored value. If a subscription is offered, its billing interval, automatic renewal and cancellation terms must be disclosed before purchase. Manage subscriptions in the store where you bought them. Deleting the app or account does not itself cancel a store subscription.

6. Refunds and consumer remedies

Request store-purchase refunds through Apple or Google, or contact us for help. Nothing here removes statutory refunds, withdrawal rights, remedies for defective digital content or services, or rights under local consumer law. In the EEA and UK a distance-contract withdrawal period is generally 14 days; loss of that right for immediate digital supply requires the legally required express consent and acknowledgement. Brazil may provide a seven-day distance-purchase withdrawal right. Applicable local and store rules govern; we do not impose a blanket no-refund rule.

7. Availability and third parties

We aim to keep Chatmio available but cannot promise uninterrupted or error-free service. Maintenance, outages and third-party failures can affect features. Third-party services have their own terms and privacy notices. Keep independent copies of information important to you. We may change features for security, legal or operational reasons, subject to required notice and mandatory rights concerning paid services, refunds and termination.

8. Liability

To the maximum extent allowed by law, we exclude implied warranties and liability for indirect or consequential loss, lost profits and loss caused by reliance on unverified AI output or third-party services. Where legally permitted, our aggregate liability is limited to the greater of EUR 100 or the amount you paid for Chatmio in the preceding 12 months. These exclusions and limits do not apply where unlawful, including fraud, wilful misconduct, gross negligence, death or personal injury where liability cannot be excluded, or mandatory consumer, data-protection and digital-service rights. We remain responsible wherever applicable law requires it.

9. Suspension and termination

We may restrict use proportionately for unlawful conduct, serious breaches, security threats or unpaid charges, with notice and an opportunity to respond where practicable and legally required. You can stop using the service and delete your account as explained in the privacy policy. Termination does not remove accrued rights, lawful payment obligations or statutory refunds. We will provide required notice and remedies if we discontinue a paid service.

10. App store terms

The licence to the app is personal, limited and subject to these terms and the applicable store usage rules. Apple and Google are not responsible for providing Chatmio support. For iOS, these terms are between you and readmio, not Apple; Apple and its subsidiaries are third-party beneficiaries of applicable app licence terms. Where applicable, Apple may refund the purchase price if the app fails an applicable warranty, with other warranty and product obligations remaining with readmio to the extent required by law. Store terms and mandatory law prevail in any required conflict.

11. Law, disputes and changes

Czech law applies, without depriving consumers of mandatory protections or competent courts in their home country. Contact [email protected] to resolve a complaint. Eligible consumers may use the Czech Trade Inspection Authority’s alternative dispute resolution service (coi.gov.cz). We do not require consumers to waive court access or join mandatory arbitration. We may update these terms with notice of material changes and obtain renewed agreement where required. Changes do not retroactively remove accrued rights. If a provision is unenforceable, the remaining provisions apply to the extent permitted by law.